>If you can get to one domain but not others on a VPS account, it's likely not the VPS provider's fault...

Yeah, was gonna say - a VPS provider's job is to make sure you have a running box and a good pipe to it. This is almost surely a configuration issue on the VPS and not the provider's fault.

I agree but what happened is that the server did go down and initially I could not access any of my sites, including root domains. Then the server seemed to have come back to life, but the subdomains still weren't working. That turned out to be some Apache issue, which I resolved by restarting it.

Which confirms what I said -- the issue you were complaining about was a problem with your configuration, not with the VPS provider. No provider guarantees 100% uptime, and you have to be able to handle things when there is an outage. The root domain going down was their problem, your subdomains not coming back afterward wasn't.

I know well that one can't expect 100% uptime. But I have had a few outages since yesterday. Even so, my main problem with prgmr is not the hardware but their almost complete lack of support.

I think the point is the fact that you're conflating what definitely appear to be configuration issues with provider issues seems to indicate that your expectations for support may be a bit unrealistic, especially for a provider like prgmr that specifically advertise themselves as being for users who will be able to identify the difference between the two.

I certainly understand your frustration, but I think the heart of the matter is that prgmr may be inappropriate for your needs rather than "prgmr is unreliable." I feel like they're quite clear about the fact that they're not for everyone.

Jump on IRC and you tend to get quick support. But you can't expect them to perform server administration on your behalf. Prgmr is targetted at your technical crowd, who are low maintanance, and thats why they are cheap.

If you need high-availability, you can buy 2x prgmr nodes at different locations, for the same cost as most other VPS providers, and you'll get MUCH better reliability that linode or such.. But perhaps you should clarify that it was your fault in your post.. I don't recall ever seeing any long outages..

Also, Prgmr likely runs monitoring software to identify when servers go offline, in which case, they may be able to respond to true outages sometimes the moment they happen.

Another happy customer of prgmr. I am 4yr with them. You kind of forget about them because there was not a single issues or outage during all this time.

I've had a VPS on prgmr.com up for months now with no problems. I mostly knew what I was doing, so I didn't have any need for support questions, but it basically does what I expected it to do well.

Maybe it's just my bad luck then. Like I said, the servers have been good value for money, but as far as support is concerned I have had no joy.

Then perhaps it isn't that "prgmr.com is unreliable" but rather that your configuration isn't reliable. Prgmr offers a virtual machine and a pipe for people who need minimal support, which keeps costs where they are. It sounds like you need your hand held a bit.

But even with that said, I've found their support to be great. They've helped me with a fair share of configuration issues, even though that's well beyond what I thought they offered.

For those who didn't see, luke said they responded in 2 1/2 hours. That's certainly a reasonable response time. If you need a faster response time than that, then you should be running 2 VPS nodes, to improve redundancy.

The response time for emails isn't great, but server outages seem to get fixed pretty quickly. Furthermore, I think you need to accept in your case, that it probably wasn't a hardware issue....