Then perhaps it isn't that "prgmr.com is unreliable" but rather that your configuration isn't reliable. Prgmr offers a virtual machine and a pipe for people who need minimal support, which keeps costs where they are. It sounds like you need your hand held a bit.
But even with that said, I've found their support to be great. They've helped me with a fair share of configuration issues, even though that's well beyond what I thought they offered.
My configuration has been reliable. I suspect some hardware issue screwed up my Apache instance.
If you have had good support, that's fair enough. I haven't and complaining on a public forum was my last resort to get any attention or help. The fact that no one from prgmr has yet responded to this thread is telling. It seems that one gets such bad customer service either from really small teams or giants like Google. I am not scared to call businesses out on poor service.
For those who didn't see, luke said they responded in 2 1/2 hours. That's certainly a reasonable response time. If you need a faster response time than that, then you should be running 2 VPS nodes, to improve redundancy.
The response time for emails isn't great, but server outages seem to get fixed pretty quickly. Furthermore, I think you need to accept in your case, that it probably wasn't a hardware issue....
