Which confirms what I said -- the issue you were complaining about was a problem with your configuration, not with the VPS provider. No provider guarantees 100% uptime, and you have to be able to handle things when there is an outage. The root domain going down was their problem, your subdomains not coming back afterward wasn't.
I know well that one can't expect 100% uptime. But I have had a few outages since yesterday. Even so, my main problem with prgmr is not the hardware but their almost complete lack of support.
I think the point is the fact that you're conflating what definitely appear to be configuration issues with provider issues seems to indicate that your expectations for support may be a bit unrealistic, especially for a provider like prgmr that specifically advertise themselves as being for users who will be able to identify the difference between the two.
I certainly understand your frustration, but I think the heart of the matter is that prgmr may be inappropriate for your needs rather than "prgmr is unreliable." I feel like they're quite clear about the fact that they're not for everyone.
Jump on IRC and you tend to get quick support. But you can't expect them to perform server administration on your behalf. Prgmr is targetted at your technical crowd, who are low maintanance, and thats why they are cheap.
If you need high-availability, you can buy 2x prgmr nodes at different locations, for the same cost as most other VPS providers, and you'll get MUCH better reliability that linode or such.. But perhaps you should clarify that it was your fault in your post.. I don't recall ever seeing any long outages..
Also, Prgmr likely runs monitoring software to identify when servers go offline, in which case, they may be able to respond to true outages sometimes the moment they happen.
