I think the point is the fact that you're conflating what definitely appear to be configuration issues with provider issues seems to indicate that your expectations for support may be a bit unrealistic, especially for a provider like prgmr that specifically advertise themselves as being for users who will be able to identify the difference between the two.

I certainly understand your frustration, but I think the heart of the matter is that prgmr may be inappropriate for your needs rather than "prgmr is unreliable." I feel like they're quite clear about the fact that they're not for everyone.