It's "How to Win Friends and Influence People", and it's one of Paul Graham's recommended books (see http://www.paulgraham.com/startupfaq.html ), along with the Autobiography of Benjamin Franklin.

There's also "7 Habits of Highly Effective People", which is often recommended in the same breath.

Shoot, I wrote it correctly at first, and after checking for the authors correct name with google, I screwed and put it wrongly.

That search is still open and the text is correct there. Actually, I don't know how I managed this screw up.

I did a lightning talk a while back called "7 Habits of Highly Effective DevOps", adapting the habits and the organization of them to doing DevOps well.

Would you mind sharing your notes on that, if you have any?

Here are the slides, at least. http://www.slideshare.net/davestagner/seven-habits-of-highly...

Thanks. Maybe I'll try it again. I've read it once, and my memory of what I read is a major contributor to the entire enterprise seeming beyond exhausting.