One thing that scares me is that this amount of plastic consumption is only increasing as we dump more and more plastic. I’m not sure when it will reach that point that it’s clearly too much even if the amount we consume isn’t harmful for now. Many of these plastics take thousands of years to break down completely.
He probably could have been equally as effective by saying "hey, let's make this icon more generic so it's more inclusive" and ended it at that.
I don't think he is wrong in his request, but the necessity people feel to say "This offends me" over just using other more concrete rationale is what causes these kinds of incidents.
We need to learn to use less divisive and accusatory language when making requests like this.
This data is based on less than 6 months of distribution in Ontario and doesn’t give us an idea of what it’s been like since last March.
I’ll be more curious to hear about a full fiscal year before saying much else.
The amount of downvoting on opinions you disagree with in this thread is disappointing.
It’s funny that the discussion is about listening to others we disagree with, but simultaneously valid ideas/comments are being grayed out and pushed down into obscurity
If nothing else, please ask your customers why they are leaving/cancelling. It makes me feel like a company doesn’t care and won’t get better if they don’t ask leaving customers why.
Yup. Make it an extra step after confirming my account is closed.
I probably don't hate you, but if you make this as an interruption to me cancelling, I very well just might.
Also, I think having just a free-form text box is best. The text of options in the radio list of reasons tells a lot about the mindset of the company. Quite often, not the nicest things.
I tend to think exactly the opposite. When I try to cancel I want to see a page that lets me cancel, not a survey to ask why I'm cancelling. It feels like a last ditch effort from a clingy, depressive/low-self-esteem lover.
It still comes across as clingy, but it'd be a huge improvement over putting it before.
I've seen a few sites that don't make it clear that you have successfully cancelled and act as though the survey is still required, so don't do that. Make it clear the user has finished cancelling and this is an extra step they can take if they'd like.
That kind of survey's without a doubt annoying. Another thing I advocate for is getting 1-on-1 with the customer (as a CEO/Founder). If I'd get a direct email from that person that has a chance of not being pre-written (sometimes you can't tell, gotta give benefit of doubt), then hell yes I'll tell you what it is that got me out. Even if I hate you.
Caring is important, even if you're caring about your business in the grand scheme of things
you're a good person. I myself don't do it either, unless they've helped me a lot and I feel like giving back. but yeah, just like someone else pointed out, if I hate you, no way i'm writing it
Another thing I stand for — getting in touch with users. But actually getting in touch, like "hey, here's my number. tell me what is it that you didn't like and I'll listen"
Semi-related, but the Beyond Meat burger at Canadian fast-food chain A&W has been a big hit too, it seems. I got one at a mall recently and was amazed that everyone in line at the time was there to try the beyond meat burger. There’s a serious appetite for this stuff so I’m glad to see a big meat company paying attention.
You should give the Impossible Burger a try as well, it's even more meat-like and has a great taste. Both burgers recently announced 2.0 versions of their products so there's a lot of excitement in the field of plant-based meat.
I actually much prefer the Beyond Burger. Maybe it was cooked wrong, but the Impossible Burger I tried tasted a lot like a Morningstar Farm's Griller's Prime to me. Not a bad flavor mind you, just not worth the $3 surcharge.
Agreed, I think the way its prepared definitely matters.
For me, I think the Impossible Burger seems "better" because I've only had it prepared by restaurants whereas the Beyond Burger I've mostly made myself from the grocery store.
I understand maybe 30% of 3blue1brown’s videos, mostly due to his excellent visualizations, but he really gets me excited for math in a way I’ve not experienced before.
How does he make such awesome visualizations? Does anyone know what tools are being used?
I used to work at a company that called these customers ‘zombies’ because you were afraid that any next marketing communication would ‘awaken the dead’ and trigger an unsubscribe. They’d even go as far as to not send marketing emails to ‘zombie’ accounts that had been long time inactive.
Bringing this back to Netflix, I imagine they would be concerned about a 0 activity customer leaving at any given time. Probably hard to forecast future revenue for them too.
In related news, MasterCard announced they were going to start forcing subscription providers to contact you monthly with a bill so this might be the beginning of the end for easy revenue from inactive users.
