This. Either KS needs a few more canned email responses or maybe a team that can actually write custom emails. I would think that with all the money, law, and slobbering fans involved you'd might want to have at least someone who can handle these kinds of situations with care...but I guess the lazy approach is working for them...
Another thought: maybe KS really doesn't want to say that the project isn't going to happen as that would hurt their brand. If a KS canned email admitted some kind of failing, that could hurt their reputation in the eyes of backers everywhere. So they just have to stick with the ignorant canned email and just pass the blame on down to the project creators.
Another thought: maybe KS really doesn't want to say that the project isn't going to happen as that would hurt their brand. If a KS canned email admitted some kind of failing, that could hurt their reputation in the eyes of backers everywhere. So they just have to stick with the ignorant canned email and just pass the blame on down to the project creators.