Looks terrific so far -- I've experienced the -exact- same problem countless times and it's great that you guys are tackling it.
A related problem - and perhaps harder to solve - is going a step further: I get those glowing testimonials sitting in my inbox, and then I reply back and say "thanks! Would you mind sharing those thoughts on Yelp/Google/etc.?" 99% of the time, that's the end of the interaction :( Customer either doesn't reply, or replies and says "Sure! I'll go post a review right away." And then they don't.
Ha reading your comment almost had me pointing at the screen saying "yes! us too!".
I really believe that consumers are becoming more and more resistant to old-fashioned marketing so it's important to stop marketing AT people and create an environment where customers will market to each other.
When a customer has a great experience and they are telling you about it you generally want to make it as easy as possible for everyone to hear what they are saying. I think we can help make this a lot easier and more likely for them to do by implementing a one click share option where they'll be able to click on social media share buttons (facebook, twitter, google etc...) and start spreading their testimonial with one click.
A related problem - and perhaps harder to solve - is going a step further: I get those glowing testimonials sitting in my inbox, and then I reply back and say "thanks! Would you mind sharing those thoughts on Yelp/Google/etc.?" 99% of the time, that's the end of the interaction :( Customer either doesn't reply, or replies and says "Sure! I'll go post a review right away." And then they don't.