> "If you find yourself in a similar situation and want out - call emergency services, say chest pain, out of breath"
Being stuck on a train that's arbitrarily changing stops is irritating and disruptive to passengers. Faking a medical emergency is also disruptive to passengers, and also to the emergency services, who may prioritise the hoax call over genuine emergencies, which risks other peoples' health.
> "The problem is that nobody actually wanted to get off that train."
It's pretty clear they did. No-one would prefer complaining about an hour-plus unplanned detour over simply following their plans and getting off the train.
> "Comparing it to a kidnapping is offensive and absurd."
It's clear they're using the word "kidnapping" as a hyperbolic rhetorical narrative device, and aren't literally comparing it to a kidnapping.
I'm sorry for the second reply but the "hyperbolic rhetorical narrative device" - is a literal comparison to kidnapping. That is what the text says. I struggle to see how it would be the opposite, they're not comparing it to a kidnapping?