I don't doubt there's fewer people in the trades, but I also don't see them making 120k generally and these claims seem questionable at best outside some very specific situations.
I worked at a company that actually paid well for a tech support team of about (roughly) 20 - 40 people at any given time covering a 24/7 schedule 365 days a year.
Over the course of TWENTY years the core group all stayed together. It was no mystery how, good training (that we did ourselves), good pay to start, good benefits, flexible / respectful management. It wasn't even 6 figures, but they were good jobs that made it hard for most everyone to leave, in a good way.
But all good things come to an end, tech support, I suspect like all "maintenance" roles they are eventually are seen as a cost and quality management starts to fade ... and everything falls apart. Management will bemoan not being able to find good people, while doing nothing to help make them good or treat them well.
I wonder how many leaders understand that it is their job to MAKE A GOOD TEAM and that it is their job to keep it that way, as opposed to expect people to just show up and do it for them?
Your last paragraph reminds me of modern dating and relationship-building: people demanding everything from everyone else but nothing of themselves. Wanting it all and giving nothing. I guess we can chalk this up to living in a failed world.
I worked at a company that actually paid well for a tech support team of about (roughly) 20 - 40 people at any given time covering a 24/7 schedule 365 days a year.
Over the course of TWENTY years the core group all stayed together. It was no mystery how, good training (that we did ourselves), good pay to start, good benefits, flexible / respectful management. It wasn't even 6 figures, but they were good jobs that made it hard for most everyone to leave, in a good way.
But all good things come to an end, tech support, I suspect like all "maintenance" roles they are eventually are seen as a cost and quality management starts to fade ... and everything falls apart. Management will bemoan not being able to find good people, while doing nothing to help make them good or treat them well.
I wonder how many leaders understand that it is their job to MAKE A GOOD TEAM and that it is their job to keep it that way, as opposed to expect people to just show up and do it for them?