I’m an American. The response is coded as “do nothing”. The proper response here would be to say “we’re going to roll back the changes until we understand and fix things that are going wrong.” The individual may not have INTENDED the dismissive due to the way American corporate language has internalize “do nothing, take no position, take no risk, admit no fault” but it’s definitely the tone. Essentially this is a human problem: how do you deal with someone motivated by project passion rather than revenue goals or personal income? It happens ALL THE TIME with nonprofits interacting poorly with volunteers because the motivations and associated daily language are so divergent.