> People who can barely read and are scared by anything advanced will get the interface they can use best the first time they open the app
It's certainly possible they can't read. But more likely they're perfectly intelligent and simply don't appreciate being forced to deal with unnecessary complexity to complete a simple task.
It's certainly possible they can't read. But more likely they're perfectly intelligent and simply don't appreciate being forced to deal with unnecessary complexity to complete a simple task.
(Someone else's comment reminded me of the CHI video of Allen Newell and Ron Kaplan, two brilliant AI pioneers, struggling with a poorly-designed copy machine https://athinkingperson.com/2010/06/02/where-the-big-green-c...)