Simultaneously too confused to be able to make their own UX choices, but smart enough to understand the backend of your infrastructure enough to know why it doesn't work and excuses you for it.
The morning national TV news (BBC) was interrupted with this as breaking news, and about how many services (specifically snapchat for some reason) are down because of problems with "Amazon's Web Services, reported on DownDetector"
I thought we didn't like when things were "too big to fail" (like the banks being bailed out because if we didn't the entire fabric of our economy would collapse; which emboldens them to take more risks and do it again).
A typical manager/customer understands just enough to ask their inferiors to make their f--- cloud platform work, why haven't you fixed it yet? I need it!
In technically sophisticated organizations, this disconnect simply floats to higher levels (e.g. CEO vs. CTO rather than middle manager vs. engineer).
Simultaneously too confused to be able to make their own UX choices, but smart enough to understand the backend of your infrastructure enough to know why it doesn't work and excuses you for it.