I've ran a production application off Hetzner for a client for almost a decade and I don't think I have had to tell them "Hetzner is down", ever, apart from planned maintenance windows.
Hosting on second- or even third-tier providers allows you to overprovision and have much better redundancy, provided your solution is architected from the ground up in a vendor agnostic way. Hetzner is dirt cheap, and there are countless cheap and reliable providers spread around the globe (Europe in my case) to host a fleet of stateless containers that never fail simultaneously.
Stateful services are much more difficult, but replication and failover is not rocket science. 30 minutes of downtime or 30 seconds of data loss rarely kill businesses. On the contrary, unrealistic RTOs and RPOs are, in my experience, more dangerous, either as increased complexity or as vendor lock-in.
Customers don't expect 100% availability and noone offers such SLAs. But for most businesses, 99.95% is perfecty acceplable, and it is not difficult to have less than 4h/year of downtime.
The point seems to be not that Hetzner will never have an outage, but rather that they have a track record of not having outages large enough for everyone to be affected.
Seems like large cloud providers, including AWS, are down quite regularly in comparison, and at such a scale that everything breaks for everyone involved.
> The point seems to be not that Hetzner will never have an outage, but rather that they have a track record of not having outages large enough for everyone to be affected.
If I am affected, I want everyone to be affected, from a messaging perspective
Okay, that helps for the case when you are affected. But what about the case when you are not affected and everyone else is? Doesn't that seem like good PR?
Take the hit of being down once every 10 years compared to being up for the remaining 9 that others are down.
