You should still look at alternatives. A NAS company that is willing to consider a move like this even once is not a trustworthy company.
It shows you that their management is probably not making the right decisions in other areas as well.
I'm quite happy with TrueNAS SCALE Community Edition and I find it easy to install/configure/maintain. I just watched a YouTube video on configuration with sensible basic setup like snapshots and other maintenance.
On a tangent, I don't really think that purpose-built NAS hardware makes sense for home use unless you really have a serious amount of data. Standard desktop hardware makes a lot more financial sense and is a lot more flexible.
It shows you that their management is probably not making the right decisions in other areas as well.
I'm quite happy with TrueNAS SCALE Community Edition and I find it easy to install/configure/maintain. I just watched a YouTube video on configuration with sensible basic setup like snapshots and other maintenance.
On a tangent, I don't really think that purpose-built NAS hardware makes sense for home use unless you really have a serious amount of data. Standard desktop hardware makes a lot more financial sense and is a lot more flexible.