That's true, but there's a pretty big difference between 'ban' and 'unsupported'. It's entirely possible to do the latter without doing the former. Synology actively and painfully punished its customers who didn't use its own drives, deliberately degrading their experience in order to try and force them to buy more of Synology's own drives.
Cutting support can be an understandable, if unwelcome, business decision. But Synology's ban was a deliberate attack on their own customers, for Synology's own profit.
There's a misunderstanding, I don't defend Synology's decision.
I'm just stating that from my experience it is unlikely that especially Customer Support would step up and complain about such a decision, it would more likely be R&D, Product or Sales.
Not to throw shades at Customer support at all. They are the ones dealing with the pressure of fast resolution time per case vs. large complexity to identify root-causes across different HDD-vendors, it's reasonable that they highlighted the difficulty here and someone thought he found the "silver bullet"...
>especially Customer Support would step up and complain about such a decision
As a life long customer support person I disagree.
Customer support would 100% complain about this as they get to deal with pissed customers that have a completely good, decent manufacture drive that won't work and you are the anvil of which they will beat their hammer upon. R&D/Product are much more separated from the pissed customers. Support is the first group that gets beat by issues like this, followed by sales.
Cutting support can be an understandable, if unwelcome, business decision. But Synology's ban was a deliberate attack on their own customers, for Synology's own profit.