This is definitely the weirdest part, their refusal to treat passengers with any respect. For the most part the crew often doesn't know if it will get fixed in one hour or ten hours, but they don't communicate this and there's never an option to bail and have someone pick you up.

Last time I took Amtrak out of LA Union Station, it broke down but luckily was able to pull into the next station so people could get off and find another route. I stayed on and after about 4 hours we were towed back to union station.