The 4-paragraph business case was useful for creating friction, which meant that if you couldn't be bothered to write 4 paragraphs you very likely didn't need the computer upgrade in the first place.
This might have been a genuinely useful system, something which broke down with the existence of LLMs.
The only definitively non-renewable resource is time. Time is often spent like a currency, whose monetary instrument is some tangible proxy of how much time elapsed. Verbosity was an excellent proxy, at least prior to the advent of generative AI. As you said, the reason Bob needs to write 4 paragraphs to get a new PC is to prove that he spent the requisite time for that computer, and is thus serious about the request. It’s the same reason management consultants and investment bankers spend 80+ hours a week working on enormous slide decks that only ever get skimmed by their clients: it proves to the clients that the firm spent time on them, and is thus serious about the case/deal. It’s also the same reason a concise thank-you note “thanks for the invite! we had a blast!” or a concise condolence note “very sorry for your loss” get a lot less well-received than a couple verbose paragraphs on how great the event was or how much the deceased will be missed, even if all that extra verbiage confers absolutely nothing beyond the core sentiment. (The very best notes, of course, use their extra words to convey something personally meaningful beyond “thanks” or “sorry.”)
Gen-AI completely negates meaningless verbosity as a proxy of time spent. It will be interesting to see what emerges as a new proxy, since time-as-currency is extremely engrained into the fabric of human social interactions.
There's an important asymmetry here: it takes a lot of to weave an intricate pattern, but much less time to assess and even appreciate it. The sender / suitor pays significantly more than the receiver / decider.
There are some parallels to that in compression and cryptography, but they are rather far-fetched.
This is the sort of workplace philosophising that I hate the most. Employees aren't children. They don't need to have artificial bullshit put up in between them and what they need, the person approving just needs to actually pay attention.
If someone wants a new computer they should just have to say why. And if it's a good reason, give it to them. If not, don't. Managers have to manage. They have to do their jobs. I'm a manager and I do my job by listening to the people I manage. I don't put them through humiliation rituals to get new equipment.
People want new computer because new hire Peter got a new one.
People want new computer because they just had lunch with a friend that works in a different company and got a new computer and they just need to one up him next time they go to lunch.
That is why I am not going to just give people computers because they ask. Worst crybabies come back because they „spilled coffee” on perfectly fine 2 years old laptop.
Yes and your job as a manager is to determine whether or not the reason is valid. And it'll be easier to do that if you ask for a 1 sentence explanation instead of 4 paragraphs.
Wooo I used to think this was how managers work and just ... Was inevitable. I'm so glad to actually be a manager now, because no, it's not. You don't call people who spill coffee, (have you never spilled anything?) crybabies. This is a bad manager.
I can say when I wanted to move my desk from one place to another I had to write up the "business justification" (I was already working from both offices on different days and still am, it was a change on paper)
so I'm sure there's large corps that do this for everything. probably ones where you're not asking your manager, but asking finance or IT for everything
The problem is, I'm a verbose writer and can trivially churn out 4 paragraphs - another person is going to struggle. The friction is targeting the wrong area: this is a 15 minute break for me, and an hour long nightmare for my dyslexic co-worker.
Social media will give you a good idea what sort of person enjoys writing 4 paragraphs when something goes wrong; do you really want to incentivize that?
This might have been a genuinely useful system, something which broke down with the existence of LLMs.