This post talks about remote but I will generalize beyond remote.
Effective sharing is amazing and a superpower. Doesn't have to be chat either.
Years ago (between 2006-2012) I worked for a company that implemented Salesforce. We were all in the office but spread across floors, US offices, and some offices elsewhere in the world.
Someone structured Salesforce in such a way that every client question/answer was clearly documented and properly linked. So, over time, I found and learned so much searching through that knowledgebase. Had some garbage questions/answers just like anything (including chats).
What's key though is MOST client-facing folks bought into sharing/linking/documenting to Salesforce. Rather than sitting in individual inboxes.
So, if you're able to create that same sort of magic through a chat channel, do it. If you don't see an org that understands that sort of behavior, might not be worth your time. It takes effort!
Effective sharing is amazing and a superpower. Doesn't have to be chat either.
Years ago (between 2006-2012) I worked for a company that implemented Salesforce. We were all in the office but spread across floors, US offices, and some offices elsewhere in the world.
Someone structured Salesforce in such a way that every client question/answer was clearly documented and properly linked. So, over time, I found and learned so much searching through that knowledgebase. Had some garbage questions/answers just like anything (including chats).
What's key though is MOST client-facing folks bought into sharing/linking/documenting to Salesforce. Rather than sitting in individual inboxes.
So, if you're able to create that same sort of magic through a chat channel, do it. If you don't see an org that understands that sort of behavior, might not be worth your time. It takes effort!