1. Everything gets better the more technical people are involved with customers. Sales, biz dev, tech supp, trade shows, etc. Probably not as the point person, probably not solo, but mosdef involved. And not every tech has the aptitude, or desire, to be customer facing. YMMV. Still, conversations are shorter, more productive. Customers respond very well. It's been a huge win-win, every time.
2. It's always been hard to convince (commission driven) sales people to loop in techs. It's two separate cultures. eg Upon success, sales person gets a new Porsche and the tech gets more work. Which causes resentment. I don't begrudge high rewards for sales (it's a tough gig). But some perks for the grunts would be nice too. Just saying.
When you've been saving the entire company on the reg and get a 1k Christmas bonus and the sales guy gets your entire salary as a bonus, yeah, it causes some fucking resentment!
I can say, from experience:
1. Everything gets better the more technical people are involved with customers. Sales, biz dev, tech supp, trade shows, etc. Probably not as the point person, probably not solo, but mosdef involved. And not every tech has the aptitude, or desire, to be customer facing. YMMV. Still, conversations are shorter, more productive. Customers respond very well. It's been a huge win-win, every time.
2. It's always been hard to convince (commission driven) sales people to loop in techs. It's two separate cultures. eg Upon success, sales person gets a new Porsche and the tech gets more work. Which causes resentment. I don't begrudge high rewards for sales (it's a tough gig). But some perks for the grunts would be nice too. Just saying.