> There's a huge assumption in your comment -- that having 100,000 employees necessarily guarantees (or even makes likely) that you will have some human to help you.
That's not an assumption.
I know that I, and many others, have been able to get a human on the phone every time we needed one. Regardless of the number of those humans actually working claims, in the current system, it is "enough".
I also know that it's impossible to give that level of service when you have 1 employee for every 10 million customers.
That's really all that you need in order to make the judgement that you're not going to get a human.
Side-note: I did a quick search, and found that Allstate has 23k reps that actually handle claims and 55k employees total, so almost half of their workforce does claims and disputes. They also have 10% market share of the US's ~340 million people, so that's, at most, 1 rep per 1500 employees. That's much better odds than 1 for every 10 million.
> A reasonably decent A
And there's the problem - that AI doesn't exist. You're speculating about a scenario that simply hasn't been realized in the real world, and every single person that I've talked to who has interacted with an AI-based "support representative" has had a bad experience.
That's not an assumption.
I know that I, and many others, have been able to get a human on the phone every time we needed one. Regardless of the number of those humans actually working claims, in the current system, it is "enough".
I also know that it's impossible to give that level of service when you have 1 employee for every 10 million customers.
That's really all that you need in order to make the judgement that you're not going to get a human.
Side-note: I did a quick search, and found that Allstate has 23k reps that actually handle claims and 55k employees total, so almost half of their workforce does claims and disputes. They also have 10% market share of the US's ~340 million people, so that's, at most, 1 rep per 1500 employees. That's much better odds than 1 for every 10 million.
> A reasonably decent A
And there's the problem - that AI doesn't exist. You're speculating about a scenario that simply hasn't been realized in the real world, and every single person that I've talked to who has interacted with an AI-based "support representative" has had a bad experience.