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I've never understood why no delivery app driver can find my flat, despite me clearly marking its location with a pin, making a note of where I am, and making sure that when you put my address into google maps, it points directly at my flat. Every single delivery driver has to phone me and ask where I am while they stand on the other side of the road, looking at a house I don't live in. Are they seriously all this incompetent??

</rant>



The apps select for people who can do the most deliveries per unit time, because that's the only way to actually make anything like a living out of these apps.

People who are considerate, pay attention to instructions, care about your food, etc, can't afford to continue working, because they don't deliver often enough to afford rent.

The point of an auction model like these apps use is to drive down labor prices to the lowest bidder. There's no force pushing quality up, because people cannot ban certain "known bad" drivers and the rating system is non-functional. You will only ever get laborers who don't have better choices to sell their labor to. Specifically, the apps don't care about bad service, because it empirically has not stopped people from ordering. People will literally have a delivery driver eat the meal they paid 2X for and still order again from that service, because the entire system provides plausible deniability that "surely that was a fluke and this time I will have a different, better driver, right?"

American consumers are insanely un-discerning. They are willing to pay huge markups and get radically bad service on a burger and fries for whatever reason.

Also consider how many of the people working this "job" literally cannot read english.


My building is at the end of the block but all the delivery apps think it's in the middle or towards the other end even though when you put my address in Google Maps the location is correct. So I've taken to standing outside when the driver is close and flagging them down.


That's what I have to do as well. I'm not sure what the purpose of the "here is exactly where I am" map thing on Deliveroo is if they just completely ignore it, as well as the delivery driver instructions


A lot of them just completely ignore the written instructions and map.




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