Oof! I'd rather be half way through fixing the problem while the customer first ... | Hacker News

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		pyfon 10 months ago \| parent \| context \| favorite \| on: Show HN: I built a tool that texts you if your ser... Oof! I'd rather be half way through fixing the problem while the customer first discovers it. Unless you have 1 customer who lives in the same time zone or something. I'd understand not wanring to be being woken up from a page for a small operation though.

bitbasher 10 months ago [–]

In my experience, most customers are amazed you even respond to their email. If you fix a bug or issue within 24 hours they are amazed.

SantiagoVargas 10 months ago | [–]

Very true - our goal is to help companies keep their customers amazed. Especially when starting out with early adopters. Though perhaps not something that can scale as easily.

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