Such brutal reductionism: how do you calculate an ever growing percentage of customers so pissed at this terrible service that you lose customers forever? Not just one company losing customers... but an entire population completely distrusting and pulling back from any and all companies pulling this trash
Huh? Most call centers these days already use ivr systems and they absolutely are terrible experiences. I along with most people would happily speak with a LLM backed agent to resolve issues.
The CS is already a wreck and LLMs beat an ivr any day of the week and have the ability to offer real triaging ability.
The only people getting upset are the luddites like yourself.
