Just thinking of it. 1% error rate, say 1 in 100 customers gets some wrong information. And they go to place trusting it. Just to hear that AI lied to them. Say you have 1000 or 10000 customers using system, now you potentially have 10 or 100 one star negative reviews... And this might be just answering to simple queries like a restaurant menu or opening time.
No decently coded chatbot is going to respond with an incorrect restaurant menu or opening time. You'd call a function to return the menu from a database or the opening time from a database. At worst, the function fails, but it's not going to hallucinate dishes.
