Teams winning on price instead of quality is very telling of the state of business. Your #1/#2 communication tool being regarded as a cost to be saved upon.
It’s “good enough” and integrates into existing Microsoft solutions (just Outlook meeting request integration, for example), and the competition isn’t dramatically better, more like a side-grade in terms of better usability but less integration.
You still can't copy a picture out of a teams chat and paste it into an office document without jumping through hoops. It's utterly horrible. The only thing that prevents people from complaining about it is that it's completely in line with the rest of the office drone experience.
In my experience Teams is mostly used for video conferencing (i.e. as a Zoom alternative), and for chats a different tool is used. Most places already had chat systems set up (Slack, Mattermost, whatever) (or standardize on email anyway), before video conferencing became ubiquitous due to the pandemic.
And yet Teams allows me to seamlessly video call a coworker. Whereas in Slack you have this ridiculous "huddle" thing where all video call participants show up in a tiny tiny rectangle and you can't see them properly. Even a screen share only shows up in a tiny rectangle. There's no way to increase its size. What's even the point of having this feature when you can't see anything properly because everything is so small?
Seriously, I'm not a fan of Teams, but the sad state of video calls in Slack, even in 2024, seriously ruins it for me. This is the one thing — one important thing — that Teams is better at than Slack.
consider yourself lucky, my team uses skype business. Its skype except it cant do video calls or calls at all. Just a terrible messaging client with zero features!
I’m not sure you can considering how broad a term “better” is. I do know a lot of employees in a lot of non-tech organisations here in Denmark wishes they could still use Zoom.
Even in my own organisation Teams isn’t exactly a beloved platform. The whole “Teams” part of it can actually solve a lot of the issues our employees have with sharing documents, having chats located in relation to a project and so on, but they just don’t use it because they hate it.
Email, Jitsi, Matrix/Element, many of them, e2e encrypted and on-premise. No serious company (outside of US) which really care about it's own data privacy would go for MS Teams, which can't even offer decent user experience most of the time.
