In modern corporate blameless culture, nobody takes the blame. Now this has its own variety of issues, it’s not perfect. But if you look at blame culture, then exactly like OP said, you have to stop building and start protecting. You know who has time for that? The underperforming lazy employee.
I want to offer a mild counter which is that blameless post mortems shouldn’t mean people escape accountability for misconduct. Only that we focus on how to improve systems.
If, as an accountable leader, you realise that someone ignored the processes and protections, you still have the right to hold them accountable for that. If someone is being lazy, it’s your job to identify that and fire that person.
I won’t pretend it’s easy, and I fully appreciate organisations struggle to make that happen for the reasons you and the article raise.
I’m not advocating for avoiding accountability for misconduct/malice - but in most companies, things are convoluted enough that individual blame is often misplaced, one is always juggling various limitations and issues trying to deliver.
However, the broader problem I have with blame-focus is that it only applies to Individual Contributor roles. I’ve never heard of middle management being held accountable for any actions whatsoever. And obviously not for less “egregious” misconduct like toxicity, workload, favoritism, etc. Heck middle managers can be completely ignorant of their reports’ actual work and survive for decades.
In my experience at FAANG, the worst of managers will get reassigned to a different team, and maybe have their promotion delayed. Occasionally, I’ve seen VPs get put on nearly a year of gardening leave after major misconduct like sexual harassment - and then they leave and become a C level at a smaller company. And of course, CEOs are fired only for complete mismanagement and company failure - and that’s a very high bar and can take forever until shareholders loudly complain.
Basically, my point is that you can only blame the actual workers at the end of the chain - everyone else along the way is easily shielded and escapes blame.
> I’m not advocating for avoiding accountability for misconduct/malice - but in most companies, things are convoluted enough that individual blame is often misplaced, one is always juggling various limitations and issues trying to deliver.
I didn’t think you were advocating for the situation that occurs. I was merely proposing that “blameless” processes are possibly mis-assigned blame (heh) for company cultures that become centred around ducking accountability.
In modern corporate blameless culture, nobody takes the blame. Now this has its own variety of issues, it’s not perfect. But if you look at blame culture, then exactly like OP said, you have to stop building and start protecting. You know who has time for that? The underperforming lazy employee.