> If people really wanted a trial, they would eventually read the two-sentence instruction, click the link, and fill in the form.
Did this affect my sales significantly? I don't think so. Most of the people asking basic questions would never convert to paying customers anyway.
Maybe leaving some money in the table but saving a whole lot of sanity in return. Some customers are better not to have unless your product is self-service, as-is.
> If people really wanted a trial, they would eventually read the two-sentence instruction, click the link, and fill in the form. Did this affect my sales significantly? I don't think so. Most of the people asking basic questions would never convert to paying customers anyway.
Maybe leaving some money in the table but saving a whole lot of sanity in return. Some customers are better not to have unless your product is self-service, as-is.