I'm actually surprised he didn't include any screenshots about "I never authorized this payment" or "You charged me even though I cancelled!!". I see these a lot and it's on the customer 100% of the time. People will be so rude even when they know they are lying, maybe because they think it's the only way they will get a refund, when if they just asked nicely and said they forgot about the subscription, I always refund it. Lot's of people also end up with two accounts somehow and then think we are maliciously double charging them.