What's the concern here? The pricing is transparent, and yes we've adjusted it over the years to be more in line with our costs. We still charge you per error just like we have since I started the business, and we're very honest about that. If you scrolled down you would see a full transparent pricing calculator for all of our product offerings.
wrt Enterprise, you seem to not be the target person. Its primarily about access to humans. Terms, liabilities, SLAs, services, etc. If you are FAANG scale, yes it is about price negotiation as well. When you are in the buying cycle at a company that needs these kinds of things you are well accustomed to this kind of thing.
1. A single component in my app causes the same error over and over again, every second or so
2. This causes me to run out of my 10K, 50K, or whatever, fully paid-up 'Teams' or 'Business' allowance within the first day, and then my account gets disabled
3. Once my account gets disabled, my only option is to "contact Sales" and they never reply to me (in the case of Sentry), or quote me an amount that I'm simply unable to pay (in the case of many other similar services).
So, you could address this concern by stating that you now coalesce similar errors, and that my scenario is no longer an issue. Or, you could just punt me to a sales contact. Or, just, basically, tell me to "get gud" and get back in touch once my services have proper error handling.
Instead, you chose to pretend that I can't write properly, which, frankly re-confirms my notion about Sentry: RUN AWAY WHILE YOU CAN! This goes doubly for employees, BTW, so... consider yourself informed!
1. You have a burst of errors - typically this happens first month when people dont understand their volume, or they had a runaway bug.
2. We rate limit/throttle you for your billing period. We also provide some tools that we'll eat various cost for periods of time (such as Inbound Filters and Spike Protection).
3. You never have to "contact sales", but you're certainly welcome to email support, and they almost always will forgive your volume.
It sounds like you want us to pick up the cost, which sure, sounds great as a customer, but we're trying to build a long term sustainable business. We can't just accept infinite data and not charge for it. All of that costs money, and while in some less common scenarios you can dedupe client side (we do), mostly they have to hit our servers, and that has a cost associated.
wrt Enterprise, you seem to not be the target person. Its primarily about access to humans. Terms, liabilities, SLAs, services, etc. If you are FAANG scale, yes it is about price negotiation as well. When you are in the buying cycle at a company that needs these kinds of things you are well accustomed to this kind of thing.