(Neon CEO) I'm sorry you had this experience. We had several instabilities in Q4 as the system became popular. That was the one of the reasons we called it "preview" until we got stability to where it needs to be. We are also very transparent about every outage - see neonstatus.com and highlight even the smallest ones.

We are also iterating over prices - we were purely consumption before and realized that we need to offer $19 pain plan to start based on the value our customers get. This is in line for what other devplatform charge for using their services.