To make things worse the largest consumer tech companies, like Google and Apple, have a well deserved reputation for caring very little about customer feedback. It's a normal thing to lookup how to fix an annoyance or regression, finding hundreds of people posting about the same complaint, without ever getting any sort of response or reaction from the company.

Heck the only support Google offers for many products is a community forum that their own employees never post on, and I assume few even look at. People have largely been conditioned to think that tech companies don't care about their feedback.