The podcast "Search Engine" recently had an episode about this [1]. One aspect that came to light is that while some targets will sometimes waste these callers time by playing along just to mess with them, they can actually be putting these people in harms way.
Before pig butchering, Reply All (Search Engine's direct forerunner co-hosted by PJ Vogt) investigated tech support scams. It's all organized crime too, but this was before they realized they can use slaves instead of hired operators.
[1] https://podcasts.apple.com/us/podcast/whos-behind-these-scam...