I had an account with privacy.com for about four years, then in July of this year they disabled my account and requested I upload photo ID and a selfie. I told them that if a four-year-old account with no issues has suddenly "failed to validate security checks", that's their problem and not mine. So, my account is still suspended and I've never used it again.

I was on their free plan anyway, so I can't say they "lost a customer". But I think asking users to upload a selfie is humiliating and I don't want to take part in it.