Project requirements are never fixed, they’re always evolving.
It was only a matter of time before users would’ve complained about features being missing/broken, especially since what they’re used to is Excel and this was meant to replace it.
> "The city teams only know how to use Excel, just make it like Excel."
With those expectations, sooner or later someone would have said "hey wait a minute, why isn't this like Excel? Excel knows how to do X, but this can't do X! I thought we talked about this, just make it like Excel!", repeat until you have a full blown Excel.
It was only a matter of time before users would’ve complained about features being missing/broken, especially since what they’re used to is Excel and this was meant to replace it.