IMO, the state bears the responsibility to structure the laws and regulations to make it easier for regular people to be heroes. Servant leadership is generally not a characteristic of democracies, as politicians need to take credit in order to win votes.
Is it because of a heavy reliance on government, or a general issue that we face when dealing with hard problems?
Put another way, when we don't rely on governments to help with things like this - does that incentivize people to take on responsibility? I suspect not...