I received an e-mail update several weeks ago from a company that actually improved and made things cheaper in every way.
I had to read it 5 times to be sure that there was absolutely nothing being cut/made worse because they used the same corporate speak as one usually does for bad news (i.e. there was no "GOOD NEWS YOU NOW PAY $10 LESS", you had to dig through the details...).
This, however, was a major supermarket chain that's been going for nearly 100 years. They decided to make delivery cheaper AND reduce minimum spend per delivery by half. There must have been something they made more expensive somewhere to compensate or maybe they were pushed to do this by the market, I am not sure.
> There must have been something they made more expensive somewhere to compensate
Milk and eggs? Probably they saw a dip in spending because people can't afford extras. Cheaper delivery can get people to add-spend "cause I'm already paying for delivery, should make it worth it".
I had to read it 5 times to be sure that there was absolutely nothing being cut/made worse because they used the same corporate speak as one usually does for bad news (i.e. there was no "GOOD NEWS YOU NOW PAY $10 LESS", you had to dig through the details...).