Google's profit model relies on a high volume of customers, all of whom they make a very small amount off of. Thus it's understandable that their customer support is non-existent. If they had someone to answer the amount of queries they'd receive from their billion users, they'd be financially unsustainable.
That's one of the many reasons we just pay $8 a month for Exchange hosting.
That's one of the many reasons we just pay $8 a month for Exchange hosting.