Tens of thousands in cost for $0 revenue. You can’t measure good will, and probably only a few hundred people would even notice. HP’s advertising department doesn’t get out of bed unless they’re doing a television commercial to be seen by a million people or more. That means printers, not 40 year old calculators.
I don't know why you have your head stuck in a rock. Corporations spend trillions on good PR and they have a plethora of ways to measure how they profit from it. "Good will" is branding and advertising.
Yet somehow they never ever help emulators. Nintendo actively hunts down sources of roms and destroys them, year after year. For every game they’ve ever made, even for games you’ve never heard of (all except that one single game that they licensed to someone else 40 years ago). EA kills off a few games every year, and those are usually just a few years old and still have players. A company called Atlus sued its own fans when they created a server emulator for an MMO that Atlus was shutting down (<https://www.youtube.com/watch?v=qS6oBjK8AwQ>). Software companies just do not care about the good will of their own customers.
