The consumer harm is they have a monopoly on the entire experience...I have less concern about how expensive tickets are (just simple demand >> supply)
I have issues with how they are profiting from the entire chain of custody of the ticket (with little alternative for customers). They own the ticketing of certain artists' tours, they own the rights to ticketing many venues (so there is no way for any artist to play certain places without signing to be ticketed by them), and they own the reseller platform. They have end to end control on the pricing and fees across the music ticketing ecosystem and continue to nickel and dime consumers.
There is nothing convenient about their convenience fees and they aren't innovating to benefit customers (or artists to be honest).
What's the dollar harm to all of that, to the consumer?
I will be pretty annoyed if they break up ticketmaster and the avg price paid by concertgoers increases due to competition between ticket sellers, done under the guise of "consumer harm".
I can see people purchased taylor swift tickets from ticketmaster at an 80% discount compared to resellers. That goes away in a competitive market.
I have issues with how they are profiting from the entire chain of custody of the ticket (with little alternative for customers). They own the ticketing of certain artists' tours, they own the rights to ticketing many venues (so there is no way for any artist to play certain places without signing to be ticketed by them), and they own the reseller platform. They have end to end control on the pricing and fees across the music ticketing ecosystem and continue to nickel and dime consumers.
There is nothing convenient about their convenience fees and they aren't innovating to benefit customers (or artists to be honest).