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long-term active accounts can get hacked. I absolutely agree with support staff needing to provide more information, but they can't just blanket whitelist any old account


They could significantly raise the threshold for automated action, though.

Did a ten year old account that does $1k a year suddenly bill $1M? Sure, flag that... but maybe give them a phone call, too.


Yes but then you can help get the account owners back in the account (another thing that companies are bad at)

Care for the customer can make or break a company. If stripe wanted big customers they can't be this careless

(and just to be fair to Stripe there seems to be a lot of customers as well that know crap about best financial/accounting/compliance practices and don't know why Stripe might have an issue with somethings)




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