It's not just an ordinary person, it's the CEO of the company, whose priority is to manage its public image during the social media crisis after a callout. He has an interest in making anything that could just as well be deliberate appear to be accidental. I have no idea what the truth is, I simply take everything that a company representative says with a big grain of salt.
It's what they do that matter most. If they didn't fix it, and gave "credible" reasons for delaying, that would cross a threshold where such suspicions would be much more warranted. But a quick fix, well ... fixes that.
