I agree. These walled gardens wouldn't be the end of the world if you could actually talk to a human customer service person to resolve these issues. The problem is that companies are willing to use algorithms that are 95% correct because it's good enough for them, but that ignores that it's screwing over a percentage of their customers.
It’s kind of baffling to me that YouTube/google, Facebook, etc. have been able to get away with “well there’s just too much to manage so we deploy algorithms and pray to the code god it meets a minimum threshold to keep the government off our backs.”
Imagine I’m a trillionaire real estate mogul. I have 1,000,000 properties under my domain across the world. Some will, inevitably, not get the upkeep they need and a situation like the apartment building in Miami occurs. Let’s say even that no one dies, to be generous. Another building the electrical is jacked up and held together by paper clips, regularly leaving residents without power. Another one has grey water coming out of every faucet.
The government comes in and goes “hey, a bunch of stuff isn’t up to code. You can’t have buildings like this.” I then proceed to go, “well, it’s unreasonable to expect me to address every problem. I’m just too large of a company with too many assets. I’d need to hire a small army to manage it all.” The government goes, “huh, that’s reasonable. Well I guess just automate what you can and do your best!”
