Newegg RMA'd the board to Gigabyte, didn't pay the repair fee, got the broken board back and then put it back to sale. That's either a big fuck up, or fraud.

Gamers Nexus sent the board back without even opening it, Newegg didn't inspect the return to see that there was a giant RMA sticker between Newegg and Gigabyte where they clearly marked the board as broken, complete with inspection date. Again, that's a really big fuck up on Newegg's part, or just outright fraud.

Newegg also sent Gamers Nexus an email detailing how the board had "thermal pate" on it, "meaning that it was installed". And when Gamers Nexus got the board back, no thermal paste was found on the item, which was sold as an open box anyways. That sounds like outright fraud to me if they make false claims about the board's condition.

Your comment is just getting into plain dishonesty.

Like 5 seconds into looking they found the speck of thermal paste Newegg is talking about...

It's not much at all, but Newegg was (wrongly) under the impression someone was pulling a fast one on them, so it makes sense even that speck of thermal paste is a smoking gun that "no, you did use this thing"

Devils advocate

If the RMA department opens the box, sees a giant honking sticker that says "REPAIRED: YES [ ] NO [X]"

Your argument is that they'd simply see the sticker and assume it was repaired, without reading the contents of it?

My argument is no matter what they're going to assume they didn't send out a pre-physically damaged product...

So if they even pay attention to the sticker at all... they're going to assume you tried to get it repaired before they're going to assume they intentionally sent it out with a "this isn't fixed" sticker.

No one here is sitting in their RMA department which is why it's better to just say "they didn't inspect it well enough" than to start conjuring up specifics of their process... which is why I didn't bring up the sticker in the first place.

I didn't read the article at all. I got my information from the article's source: The GN videos. The sticker clearly states "DAMAGED BY USER CANNOT REPAIR" and "CPU SOCKET DAMAGED". Just to clarify my previous comment: This isn't a single inspection gone wrong. Given the many cracks this board had to fall through (and the many other complaints) this seems like more of a systemic issue.

It's not many cracks, it's one... open box. Which Newegg just sealed by removing conditions from open box returns. As mentioned in the original comment.

The RMA department kept going back to GN as the cause of damage because they didn't expect a damaged board to go out, the sticker wouldn't change that. They could just attribute the damage to the user instead.

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My original comment doesn't even mention the sticker because unless you're realllly desperate to spill some dirt on Newegg (or get some views), it's pointless to try and read tea leaves on what happened in some room with thousands of RMAs...

From a higher level you can get some pretty plain insight though...

And that insight shows this is a simple case where both sides imagine the other is being fraudulent.

And open box returns being conditional is ripe for misunderstandings like that, so now the conditionals are going away.

It went through RMA 3 times. First they refused to have gigabyte repair it and have them ship it back (what for, it's broken?). Then they restock the known broken part, clearly without any further inspection. Then they fail to properly inspect it, missing the large label but apparently seeing the tiny spec of dust or thermal pate or whatever it is. Not to mention they only sent the board back to GN after their Twitter complaint.

Gigabyte isn't going to throw it out, they're going to return it... along with hundreds of other items that may or may not have been fixed.

You really think Newegg is making one claim at a time like a customer would?

It's so bizarre how some people are on trying to divine intimate details of what happened to paint this as malice or fraud when it's so painfully this is a basic problem with the type of open box program they were running.

It's a simple fundamental question: how do you prove use when the box was already open.

You'll never solve it perfectly, so now Newegg has given up on trying to solve it.

GN didn't do anything wrong imo, until they started with the theatrics about arriving at people's doorsteps uninvited.

Honestly the cringiest thing I've ever seen watching a grown man powertrip over a YT following.

I mean was he going to beat them up? Probably not despite the awkward pressure he was trying to imply by just... randomly showing up. But then the first plan was what, just stand there if they didn't let him in? Hunger strike?

> So you're saying Newegg didn't inspect it well enough... but with more words.

It means that even if it got sent out by complete accident, they could not have possibly done a good-faith, trained for the job inspection when it came back from GN. That's a level or two beyond "didn't inspect it well enough". And they didn't describe anything about stickers or papers in response to GN's claim of having never opened the box, which is not acceptable either.