I don't consider pissing off a large portion of your customer base causing a backlash so strong that you backtrack to be "listening to customer feedback". It's more like "poking the hornets nest & getting stung". Netflix has a history of shooting first & asking questions later.

As far as giving feedback or suggestions voluntarily as a customer, good luck. You can't do it on the website & any suggestion you give to a customer service rep stays with the customer service rep & goes no further. It's a sad state of affairs when the best 1-on-1 communication with customers Netflix has had as a company is their CEO doing damage control in Facebook comment threads.

I remember vocal user feedback telling them not to ax the "friends" feature too, but that's long gone. (And sorely missed, at least by me.)

I also remember vocal user feedback telling them not to switch to Silverlight, for that matter. I was one of the many who stopped being able to use their streaming service when that change went through, until I recently bought a PS3.