When I am able to shop in an actual store, like for appliances, I've always had great luck talking to the service techs.

I just ask them which models are coming back to the store, and or for a recommendation.

My last washer, dryer, dishwasher and stove were all purchased this way and have ran for a long time now. Needed a new element for my dryer and stove a while back and both were available, easy to install.

And that's the last question: Service. What's available and can I get parts, etc...?