At this point in my life I've mostly given up asking employees questions. There's only "fishy" answers to be had in retail and there's not generally a competing store with more knowledgable employees. It seems like most of the time I can choose between bad and another brand of bad. Think Hobby Lobby vs. Michaels or Home Depot vs Lowes, Target vs. WalMart, Sams vs. Costco, Macy's vs. Dillards, Dicks vs. Academy Sports, a Ford dealer vs. a Toyota dealer, or worse they've consolidated operations like Bass Pro vs. Cabelas. There might be reasons to choose one over the other for reasons like employee welfare and return policies, but typically prices are all in line with each other and the retail staff are equally useless.
There's only a couple of nationwide exceptions that come to mind like REI and Microcenter but even then people might have to travel prohibitive distances to have those options and they might as well just buy online.
Small regional stores and mom n' pop operations trend towards having more passionate employees that might have an interest in the products (like a ski shop is generally only staffed by people who've at skied, bike shops tend to only be staffed by people who enjoy cycling, etc) but it's still pretty infrequent.
There's only a couple of nationwide exceptions that come to mind like REI and Microcenter but even then people might have to travel prohibitive distances to have those options and they might as well just buy online.
Small regional stores and mom n' pop operations trend towards having more passionate employees that might have an interest in the products (like a ski shop is generally only staffed by people who've at skied, bike shops tend to only be staffed by people who enjoy cycling, etc) but it's still pretty infrequent.