Suggest subscribing on https://www.cloudflarestatus.com/ as that was updated long before I came to HN to say anything (which was only after the incident was resolved).
That rule is great for one single person (a pilot). In corporate incident management we can do better, and not blocking communication because you're overwhelmed with keeping the system up; in fact proper incident management workflows designate different people with different roles and delegates communication duties to a dedicated person if possible.
> That rule is great for one single person (a pilot). In corporate incident management we can do better, and not blocking communication because you're overwhelmed with keeping the system up; in fact proper incident management workflows designate different people with different roles and delegates communication duties to a dedicated person if possible.
I agree with you, but Cloudflare seem to have done exactly what you're describing in this instance?