Amazon is filled with cheap junk nowadays. I don't trust them for anything important. Case in point: I recently purchased an air purifier but was worried that I would get a fake product since they are notorious for co-mingling. I ended up buying one from Target online which also has free two day shipping now. For anyone who is looking for an alternative to Amazon, it seems like the big retailers (Walmart, Target, Best Buy) have finally caught up with their online offerings. I don't think I'll ever buy anything important from Amazon again until they fix their trash problem.
>Their business model incentivize them to have top notch quality.
I worked at a competitor to Costco; I would argue this isn't quite accurate, and that this statement applies to Amazon about as much. The key distinction between Amazon and Costco is Costco sells a small (1-10 thousand) number of SKUs while Amazon wants to have as many as possible (100s of millions). Costco can vet every product, and can quickly discontinue products that have a lot of returns or complaints. Amazon scales in the opposite direction and concentrates on building tools for sellers to sell whatever will sell.
But here's the rub: by limiting the number of SKUs Costco has to appeal to the masses. You won't get the best TV, or air purifier, or cheese, or pants, etc at Costco. You will get something that has been vetted to be good enough for most people and provides a good price point. When you buy their white labeled products (Kirkland et al) you will sometimes actually get substandard products as they shift suppliers without telling their customers, but that's another topic.
If you really want the highest quality you have to either have to seek out brands that optimize for this or dig into the supply chain and understand where your products are actually coming from. For something like an air purifier I would choose Amazon over Costco any day because it allows me to choose the brand and model I want.
I have found Kirkland brand products to usually be the highest quality available without spending crazy amounts of money. One product that comes to mind is the Kirkland olive oil. There was a report that found that many of the major brands and even high dollar Italian brands of olive oil actually had other types of oil added to them. Kirkland was one of the few, if not only major brand that was pure olive oil.
That's a fair point. Although I feel like if the same thing happened in the states, head would roll just for the fact a lot of people see horses as pets, not cattle. It would be akin to people learning they've been fed dog meat against their will. I would literally expect people to get murdered over that.
I'm certain that there are worse olive oils than Costco/Kirkland, but theirs isn't what I'd call good olive oil. It might be good enough for large scale commercial kitchens, who need to work on a thin margin, but it's not fit for any serious home cook, or an upscale restaurant.
It may be pure, but it is a blend of tens, if not hundreds of olive oils. And it's enough for one of the oils in the blend to be not-that-great (or outright bad) to make the whole blend less than the sum of its parts.
Just like wine, the best olive oils are mostly small-batch, made from olives from just a few orchards, preferably from just one olive cultivar that is listed on the label, and have a taste specific to that and their terroir.
In California, I found not bad oils at ~$25 for half a liter, which isn't too bad of a price, considering the exceptional oils could be double that.
I think its generally the case that people wildly overestimate how much they can actually differentiate between 'superiour, expensive' and 'pretty good, reasonably priced' quality on items like this. Once you achieve that pretty good level double blind taste tests stop showing significant differences. You're literally paying for the experience of spending more money. Nothing wrong with that, if that's your thing.
Olive oil is definitely something where you can go quite a bit higher than the cheapest brands (even the cheapest "Extra virgin" olive oil) and really taste the difference. Say, up to £10/£20 for a 1/2 litre bottle. Possibly higher, but I've not tested more expensive brands than that. Cheaper olive does have some flavour, but is mainly a carrier for other foods and tastes. Really good olive oil tastes absolutely amazing just dipping bread (or even a finger) into it.
I certainly don't buy such olive oil regularly, but I can easily tell the difference if I do.
Kirkland isn't a relabel. Kirkland is a house brand, and they specify the product, and contract a company to produce it. Sometimes, the spec is "make same thing you already make, put it in Kirkland packaging". Other times, the specifications result in a different and unique product. Amazon does this with their Amazon Basics and there are probably other house brands, too.
That doesn't necessarily mean it's exactly the same products. Costco can request changes to turn the product into something they are happy to put their label on.
The Kirkland olive oil that has won many blind tests is specifically Kirkland "Organic" Olive Oil. It has to have organic on the label. Try their avocado oil. Much higher smoke point and cheaper. I don't use olive oil in cooking much anymore, mostly just for bread and in salad dressing.
Always buy government or state certified olive oil if you want the best. These types of oils certify the origin of olives For example, the Italian Agriculture certifies the origin of Italian olive oil with a DOP or IGP on the bottle.
Yes, I believe several of the Italian olive oils tested were certified DOP or IGP - the ones that turned out to have canola oil mixed in. I think the Italian mafia was involved.
For most purchases, what you described is exactly what I want - something that will be solid without having too research too much. For the few things I really care about, I will research and source differently.
This used to be exactly what I used Amazon for before the listings became polluted. Since then I've switched to Costco for the reason the other commenter mentions: They pick solid products for everyday things and I can trust their incentives on some level. I have no confidence in any of the products on Amazon anymore that aren't big brands and even then I'm uneasy.
That kind of sounds great -- for most things, you just want (a) good enough, and (b) not fake. Amazon has gotten really bad at both of those.
I recently needed to replace an air filter, and there were endless complaints about fakes on amazon. I ended up having to buy it directly from a specialty manufacturer which was a pain.
The reason Costco is able to do this is because of the "buyer" team of Costco. There have been many articles talked about Costco's secret recipe. I believe Sam's club did the same to some extent though not as good as Costco's team.
Amazon operated on a complete different model, more leaning towards ebay than Costco. Comparing Amazon to Costco is like orange and apple. Amazon's model let the 3rd party seller resolve the market and quality, well, didn't quite work out when met with Chinese sellers who're from a society of bottom line driven all the way business philosophy.
Unfortunately, Walmart has followed Amazon foot steps but fortunately not quite enough to run into Amazon's problem.
> You won't get the best TV, or air purifier, or cheese, or pants, etc at Costco.
And I'd argue it's the exact opposite. If you want a mid-range product and not top of the line you'll never find it at Costco. High end stuff they're great at, and that's pretty much always what I want. But you want a $15 pair of shoes because you're painting in them and know they'll get ruined? Look elsewhere.
A 15$ shoe is not mid-range though. That's absolute bottom of the barrel. And looking at the Costco website their shoes can be had for 18$ and the most expensive shoe i can see is 35$, which i would still classify as cheap and not even mid-range.
I genuinely don’t think I’ve ever had a negative experience with Costco. Or any negative experience I might’ve had they fixed so quickly that I’ve forgotten it, either way.
I’ve shopped at both (based on location I lived), and the Costco employees always seemed in a better mood than the Sam’s employees. I figured it had to do with how the company, and maybe the customers, treated them.
I don't think people give this enough credit. It's one thing to be shit on by your employer, but having the customers treating like shit as well is just as bad. Getting the double whammy of getting it from both sides must be brutal.
> It's one thing to be shit on by your employer, but having the customers treating like shit as well is just as bad.
Spent a few years in retail, and can tell you: if management treats employees badly, customers will treat employees badly, which in turn causes another cycle of management treating employees badly. It's a cycle that is caused when management and employees aren't focused on the one thing that really matters in a retail exchange: having happy customers.
I was going to say: I think there’s a mixture of customer selection and signaling from management going on here. I think Costco (and all stores really), subtly signal how their employees are to be treated, which creates a norm and a social expectation that most people implicitly follow.
I think the fact that Costco employees don’t have to wear a full uniform is part of it. They have a clear identification that they’re an employee, as is necessary, but they also don’t have to wear a uniform that strips them of as much individuality as possible.
Just don't buy an extended warranty for an expensive piece of electronics. The SquareTrade warranty I bought with a Dell XPS 15 was absolute trash. Sent it in three times due to a swollen battery. Replacements only held 5 minutes of charge. After the third time getting a fake battery I just gave up.
> The SquareTrade warranty I bought with a Dell XPS 15 was absolute trash.
I'm dealing with a trash warranty from Assurion on an electronic drum kit I bought at Guitar Center for my son. Not a good experience - I have to ship drums back to some warehouse to get a gift card? Um... that's $50 worth of packaging right there. Oh, and then I have to buy the warranty again if I want the replacement covered. Yes, I should have read the fine print in detail... but maybe the retailer shouldn't offer horrible experiences like this for a premium.
SquareTrade is a third party company so I suspect they cut corners. It's arguably worth buying a manufacturer warranty for certain devices, particularly business class laptops.
Right, but I think this speaks poorly of Costco, too. If, as claimed, Costco does their homework on QA and vetting brands and products, it's a huge hole in their reputation that they did such a bad job vetting the extended warranty vendors they allow to sell in their store.
I've never had to deal with it but I've also heard they have great customer service too so if that's something that you're worried you'll miss out on by switching, then don't be.
I had a funny one - I was returning a bunch of unopened wine and I told the guy, there is one that was opened, indicating that when you see the open one please give it back to me.
He was kinda rude and I was like wtf. And then he proceeds to return all of the wine, I asked him "dude wheres the open bottle?" And he said "I thought you were returning that one too?"
Turns out in some states - they allow you to return opened bottle of wine. We laughed it off
haha, by his attitude, I'm assuming that people have abuse this policy before. I'm thinking if you return the empty bottle, they'll still take it, albeit a bit gruntled.
Mine was about 2/3 gone. Definitely beyond of the point of "hm..this wine taste funny"
Over the years I've had so many little moments like this with Costco, whether it is a friendly exchange with a gas station attendee, a door person stopping me and pointing out that I was over-charged, a service rep who couldn't find an off-brand pedialyte I purchased so they gave me a pedialyte and told me "eh yeah just don't tell anyone", it really started to make sense to me why when you mention Costco - some people would light up and say "man I LOVE Costco", when it's just a store.
Completely agree, there are a few business cases that completely exemplify this. Don’t let the shallow information internet comments tell you otherwise. Anyways, Costco model is simple … but large quantities of high quality products and work as a trusted distributor for business traders. They don’t always get it right, but they loose money doing so. If a product doesn’t sell and gets devalued, they will hold thousands across the world.
Why would you shop at Amazon as a non-prime member? If you're going to be sold knock-offs and returns sold as new products, you might as well get some videos and movies to watch for the hastle.
Edit: you can also find a friend with a Costco membership and go with them. It's not like it's that exclusive.
This is actually a good point. Amazon is only able to sell that cheap crap because their return policy is so good. Without prime you literally might as well just order the stuff straight from china.
And to be fair, Costco worked a lot better for me when it was in the general direction of where I work.
And a long with that, why would you buy from Amazon without Prime, and deal with slow, non-free shipping, when many competitors (Target, Walmart, etc.) have upped their game and offer 2-day shipping with a relatively low total purchase amount, with no membership fee needed?
I can vouch for this. I have returned items a year later. Without original packaging. Without a receipt. They gave me my money back no questions asked and they were even friendly about it.
This makes it sound like there isn't a reason to shop at Amazon anymore. While it's true that there are a lot of fake reviews, fake products, and generally poor quality merchandise, I haven't personally had a big problem with it. I spend thousands on there every year and almost always get exactly what I'm after for a great price.
Now I don't buy a lot of cheap Chinese junk there, but I have(phone accessories, bluetooth devices, LEDs and lights, etc) and it's generally worked out great. If I want something Chinese I generally try to buy it for less on Aliexpress or another site, but that said, Amazon, for me, is still well worth the prime membership.
I was like you. Prime member. Several purchases a month. Never had a problem with Amazon. Until I had a series of bad experiences.
The first one was a wireless phone charging pad I bought. Skimmed through a gazillion options in the search listing. Found one with hundreds of good reviews. When it came, it looked much cheaper built than what I'd ordered and didn't work very well. I didn't seem to be able to place the phone anywhere that would consistently charge. Could have been a counterfeit.
Returned it, which was a minor hassle (rebox it, get shipping tag, etc.). Then I went to look at the reviews, and now all the recent reviews were *BAD*. Like they had gone from 4.5 stars to 1 star. And the product was no longer for sale. I read more closely and realized all the old good reviews were for a completely different charging pad. When I searched for the item by name, I found a new listing with more great reviews. Yep, review fraud!
The second issue was a power strip I bought. Plugs would not go into it! I opened it up and one of the parts was in backward. The sodering was extremely shoddy. At this point, I canceled Prime and walked away. I'm not going to be electrocuted or have my house burn down because Amazon is unable to stand behind the products they sell. I complained, but only got an offer to return the product for a refund. Never again.
If I want to buy cheap shit, there's always eBay. It at least doesn't pretend to be something it's not.
> I read more closely and realized all the old good reviews were for a completely different charging pad.
It completely boggles my mind that Amazon lets sellers completely change the product title, description, photos, and even product category on an existing listing and keep all the reviews and everything.
I've seen weird things where the reviews for a product were talking about something completely different... like the listing being for a pet toy, but the reviews were talking about kitchen knives.
The rule is that it has to keep the item barcode (SKU). SKU recycling is common practice even among ‘legitimate’ sellers - agree that it’s completely ridiculous though.
Amazon are aware it’s happening but ignoring it because it’s good for business. If they really cared about it they would do more than ban 600 sellers - given an afternoon I could put a big list of fraudulent products together because they are so easy to find, so it wouldn’t be difficult for Amazon to do the exact same.
I believe this has been done by setting up a SKU-Variant. The same-SKU technique is definitely correct - I was contracted to work on an inventory management system about 2 years ago and there were some requirements about how there might be different products with the same SKU barcode for this (unless it has changed since then).
I'm not saying it's the right thing to do - but it's also just how being a large Amazon seller works. If you sell LiPo batteries on Amazon and have worked for 5 years to get lots of reviews and the top spot on the listings, and then your supplier discontinues your best-selling range, starting again with fresh listings can completely destroy your business. So you change suppliers and keep the same SKU and change the description. I'm not saying it's 'right', but unfortunately if you want to be an Amazon seller it's just what you have to do.
There might be different techniques to do the same thing too though.
Interesting. So from Amazon's perspective, it is perfectly fine for a SKU to refer to two products from entirely different industries? I'll admit that I'm not an expert here, but to my mind, a SKU should be akin to a GUID.
For the case you are listing, I would absolutely say that there should be a new SKU, because it is a new product whose quality assurance is entirely disconnected with the original product. If it is only a component rather than the entire product that has changed, I could see there being variations listed with different sub-values, but any review should then be listed with the exact ID that was being reviewed.
I'm of the opinion that any change to the product must be clearly communicated, even if it doesn't change the listed features, because there is an implicit statement that two identically described products are identical. I ran into this a few years ago, after passing down an old desktop to a family member. They needed wifi access on it, and I recommended a USB dongle that I had previously used with that computer. However, the newly-purchased dongle didn't work, because the manufacturer had switched to a new chipset without changing the listing, and that new chipset wasn't supported by the OS version I had installed.
I know that "compatibility with Linux kernel x.y.z" wasn't an explicitly listed feature, and therefore it didn't fall under the strict interpretation of false advertising, but I still consider it to be fraudulent. It was marketed as being the same as a previous model, but didn't have the same functionality as a previous model.
A SKU barcode is unique and is issued by a central authority (gs1) but you can always decide to change the title, pictures and even product category, and you can even have multiple suppliers for a single SKU.
You are right that there should be a new SKU, the issue is just that it’s not in the sellers interest as they will lose all their history and reviews which effectively means that if you have a top selling product you have to start again from scratch (which if you are an established top seller in reality means you just lose all your sales and go to the bottom of the listings).
You should really have a correction in the title, because the problem is coming from american wholesale accounts that purchase things around 100mqo from ali warehouses, it's not chinese people talking in english and scamming english speaking consumers into buying cheap plastic bought for 2$ a piece sold for 20$ on amazon, that's purely american greed.
The title is correct - 600 Chinese brands were banned, and the reason for the ban was that the manufacturers were including incentives for leaving positive reviews within the product packaging.
The issue isn't product quality in this particular instance, or buying something for $2 and selling it for $20, it's that these brands were including incentives to write fake Amazon reviews inside the packaging of the goods they manufacture.
This used to be the space that paper magazines handled, and to a limited extent orgs like Consumer Reports still do.
"User" reviews are bullshit, and far too easy to game. And Amazon's system bodges together distinct products, so you can't even tell if you're reading a relevant review of the thing you want to buy or a different model/size/anything.
I sometimes wonder if an independent review site would be a business idea. Crap merchants would avoid it anyway, but anyone with a solid product would get a tear down, lab report, subjective review, and objective performance details, with a couple of follow-up purchases just to check the product hadn't been substituted.
Result would be high-value products standing out from the noise, with some objective reassurance for customers - which is the opposite of the Amazon model.
Prime membership has no bearing of whether I buy at Amazon or not. I buy expensive electronics on Amazon because they'll refund broken/repacked pre-used/counterfeit stuff without question. I seriously do not get the point of prime unless you're ordering a $5 item every day for no reason as to not qualify for free shipping, or like the associated services like video (matter of taste, I guess).
FTR I only buy sold and fulfilled by Amazon products, I don't use the marketplace, and the seller "Amazon" always obliged to my demands.
Amazon definitely isn't the place to go if you want any semblance of quality. You pay new prices for returned, used, or counterfeit goods. It's a disaster
If the product quality doesn't match its price or it's used, just write an honest bad review. The seller will chase you by e-mail and give you back 50% or even 100% to edit the review. At that point you just temporarily edit it, get the gift card, and then edit the review back to the honest review.
And then you have yourself a good deal on a used product.
All we need is some AI to automate the above process and make a one-click interface to get discounted used stuff for 0%-50% of the price.
I personally don't think that's fair and more importantly it doesn't solve the problem. You will pay less, true, but you still get a used or poor object. At least to me, that's not appealing at all.
Surprisingly, I’ve actually seen that for many items in home improvement, Amazon is much higher quality than Home Depot. That may say more about Home Depot than Amazon.
I reviewed my purchase history and I stopped heavily buying from Amazon on 2017. Today I went to find an item I bought 5 years ago from them but their price has 30% markup from HomeDepot/Target/Walmart. Guess who's not getting my business again today!
For years Amazon pricing has been getting worse, and they don't care
Oh I don't disagree, I'm only pointing out that this has been going on for years. On any year I purchase ~$200 at most from Amazon now, and usually only items I can't find somewhere else
"Amazon Branded"/"Fulfilled by Amazon" and whatever other tier exists isn't a distinction I care to make
Hit the nail on the head. Walmart Plus is my goto these days. Always two day shipping, and if they have it in the store, you can have it brought to you same day. And sometimes even if you say you want it shipped, they'll still just drive it over if it's in the store. They do have third party sellers, I ignore them completely.
I basically use Amazon for things Walmart doesn't carry, and things I don't like WM quality on.
Hint to anyone like me that had previously avoided WM for years: they've recently started carrying higher quality, and higher priced things. It's not all bottom barrel custom garbage anymore, but that still exists and the price reflects it.
Walmart+ has been great for pandemic shopping. It has two features that help.
1. Free delivery on grocery orders.
2. "Scan and Go". When shopping in-store you scan items using the Walmart app on your phone. At check out, you scan a QR code on the self checkout terminal, tell it how many bags you are using, hit the pay button, and you are done. It takes under 10 seconds.
With Scan and Go I can do my in-store shopping at a time when the store does not have many customers (such as 9 AM on a weekday) so it is easy to avoid coming anywhere near other shoppers as I grab items, scan them, and dump them in my cart.
Then it is 10 seconds through the self checkout (and the terminals are far enough apart in the self checkout area that I don't have to be close to anyone else) and I'm heading out the door. I don't bag my groceries there--I just keep them loose in the shopping cart until I reach my car. I then transfer them to my cloth bags there.
It's a little slower if you have items sold by weight. When you scan those it tells you you will have to weigh them at checkout. At checkout it prompts you to put them on the scale, weighs them, and adds them to your order.
Wow, I had no idea that 2 existed. I'm a bit of a Luddite it seems, I still get awkward with self checkout. But this sounds like a really cool idea. So you can bring your own tote bags and fill them as you go, then at the end just...pay? Sounds awesome. But also sounds really ripe for abuse, unfortunately.
> So you can bring your own tote bags and fill them as you go, then at the end just...pay?
Exactly. It's become more or less a standard option in the UK, with most larger supermarkets even offering a wall of handheld scanners that clip onto your cart if you don't want to use your phone. Still strikes me as weird, but that's probably just me getting old.
When you scan the QR code at the end it will usually tell you just to pay, but sometimes it will ask you to wait for an attendant to check that you have scanned everything correctly.
Assuming everything was accurate, it then updates a ‘confidence’ score in the background for you - and if you always scan everything correctly the checks quickly become less frequent / almost non-existent. If you always scan everything wrong, the attendants will be asked to check it every time.
I've tried that. In theory it should save time because items could go straight from shelf to bag instead of going from shelf to cart to bag.
In practice not so much because packing the items reasonably well in the bag usually require an ordering that does not match the ordering they came off the shelves. Most items thus still have to be buffered in the cart.
The only savings then is whenever an item happens to come off the shelf at the same time that a good position for it is available in the bag.
The net result then is a small savings in total time but at the cost of the bag packing time taking place in the store meaning more total time in the store
I don’t know why they waited so long to try and fix this. Their reputation online, 5 years ago, was golden. People were obsessed with the company. Now, nobody will buy anything important without going to a fake review detector site first and then they might still chicken out because they worry it will be an illegitimate item (Eg, fake windows licenses were a big problem 2 years ago last I checked)
Looks like ReviewMeta's creator has left the project, but the site still seems to work. Fakespot really wants you to use their app or browser extension, but the link I pasted allows you to ad-hoc check item URLs.
I truly dont understand the Amazon hate. I spent 8k from it last year (about 500 items) because I have a very intensive hobby and have virtually none of the issues people complain about. I got the wrong item once (not sure if it was fraud or a mishap in packaging) and Amazon refunded me and told me not to ship it back. Of the 500 items I bought I probably return 20% of them and have never had an issue with a refund.
Perhaps my needs are different than others but I personally find it truly amazing. The one time I tried ordering something off Wal-Mart it came three days late and returning it was a nightmare.
When I see these threads I'm always lost. What Amazon are these people running into? If you're in the US, this isn't a common experience from my circle of friends / family. I only order things from Amazon. I go out of my way to order from Amazon because I don't want to deal with bad customer service. I once ordered ~1-2K worth of home good items and sent it to my old address mistakenly. They sent every item to my new address and told me not to worry about it.
They're STILL one of the most trusted brands. If these issues are as widespread ... ya know the market works? People will go elsewhere.
I get fairly decent results, but something extra… literally.
There's some old account I used, with a slight variation on my name. Must've been years ago. Any credit card associated with it is long dead. I don't get billed for this account… but I get STUFF from this account. Not as much as some folks: I've heard stories of people really getting buried.
Just the occasional weird garbage. Crappy things of various sorts. 'Free' in the mail. Because if the address has had a real thing sent to it, it can be used for a verified review. Someone's got control of that account and is spending their own money to send me things like an LED seasonal affective disorder light, sent in its own clearly recognizable box so I could see what it was. I knew I hadn't bought one of those, but there it was.
Why?
When I went to look the product up on Amazon, it was #1 in its category. That's why.
There are plenty of things that I'll get through Amazon, including 'off-brand' stuff like color-changing LED light bulbs from severely off brands where I know it might be sketchy but it's priced accordingly, or guitar strings, or funny little adapters and HDMI cables.
I just know not to trust them. That's the Amazon I came to know.
So because it hasn't happened to you, yet, you assume everyone else is making it up?
>People will go elsewhere.
Where is the disconnect? You are complaining about people telling you they are leaving because it differs from your experience, yet you then say you don't think people are going elsewhere.
I think the charitable interpretation it to just assume people are bewildered by reports of bad experiences when they themselves have none. I don't think anyone is suggesting that people with bad experiences are lying about them.
I, too, have had very few bad experiences with Amazon, and the few I've had were resolved easily and quickly. I'm not surprised, though, that some people have had a rash of bad experiences that were not resolved well.
I’ve had only very very few bad experiences and I’ve been an active customer since the beginning. I wonder if their system is setup so the whale customers are treated better.
I'm not discounting their experiences. I just can't explain it, both anecdotally and terms of Amazon's business performance and perceived image.
If this is widespread we should see it show up elsewhere vs. only here (for me), where it's a known thing that Amazon co-mingles inventory, and hey, ya know that can lead to counterfeits! Which may explain it. HN's population may be more careful and examine items received more closely?
HN often doesn't match reality (see often cited Dropbox initial criticisms), so it's not too strange.
I have a fairly similar spend pattern on amazon and I’ve had tons of issues.
The most egregious example in the last few months was I bought an $800 Warn winch, “new”, shipped and sold by amazon, and they send me a not only clearly used, but used in such a way that it was extremely dangerous in a way that was only apparent to a trained eye.
Amazon’s dishonest practices like labeling used returns as new if they think they can get away with it is not only unsafe, but leads to a ton of returned-item fraud where people buy equipment, replace it with a superficially sort of similar knockoff, return it to amazon, and amazon sells the fake item as new. This happens a lot with things like optics (scopes, binoculars, etc) where there’s a robust market for fakes in China.
I don't really buy large or expensive things on Amazon, pretty much for that reason, and then maybe getting stuck with the bad equipment because Amazon won't return it.
> This was a recent article about a couple buying a $7k camera and getting an empty box.
> This guy bought an expensive camera from Amazon, got rocks, returned it and then got bricks.
There's apparently a whole genre of "ordered iPhone, received iPhone box with Play-Doh inside instead of the iPhone" complaints.
The theory I've seen is that this is a scam by the purchaser against Amazon's return policy, not a scam by vendors on Amazon against customers. That second option doesn't work, because the customer just gets refunded.
There were some failed unionization attempts that generated a lot of anti-amazon agitprop on various websites that cater to that audience -- e.g. verge, huffpost, etc. The slew of anti-amazon hitpieces was so brazen it was pretty laughable for a while.
I think most of that has died down, but there is still a chunk of the click-heavy demographic that thinks they are consuming edgy media or displaying correct opinons when they read some "expose" about Amazon.
Honestly Amazon is a pretty boring company. They have done some cool stuff with AWS, of course, and but their retail arm is fairly vanilla and you need to really stretch to paint a picture of big box retailers like Walmart being the good guys when it comes to a debate as to whether you should go with Amazon or a rival. Point being, there is no rival that is materially better than Amazon in any meaningful sense. I use Amazon as well as others like Walmart and Costco and have had a fairly positive experience with all of these. Yes, the current global supply chain is a mess with lots of sketchy producers. That is not really the fault of retailers so much as producers outsourcing everything to cheap Chinese (and other third world) manufacturers that then steal the designs and create knock-off versions that flood the US market. Outsourcing is not really something Amazon can stop, and as long as there is outsourcing, there will be a market for cheap clones that are virtually identical to the "official" versions but with less QC and inferior materials, resulting in a lot of confusion for end purchasers who end up scammed.
This is a tough problem and is worthy of real discussion - even real investigative reporting! -- but an honest look at this problem will show that Amazon's bottom line is hurt by this stuff and that Amazon is in fact taking steps to try to reign it in, so it won't be the kind of superficial Amazon hit piece that so many seem to crave.
Bought a charger with a UL mark so my house wouldn't burn down. The UL mark was fake. Tons of complaints on the site about the fake UL mark. Amazon did a refund (great), but kept selling the bad charger (ayfkm). Also, I had no charger that I felt safe using.
Partner has gotten fake cosmetics. Which go on your face and lips and are ingested.
I tried 3 times to buy a new battery for my car keyfob. All of them died within 2-6 weeks. Gave up and bought one from my local hardware store; it lasted 2+ years just like the original.
Amazon is great if it's a book, and the failure mode of a bad book is the pages rip or something. I wouldn't buy anything you need to trust -- food, cosmetics, etc.
My experience with Amazon has been positive, too. I’ve ordered hundreds of items from Amazon over the past year and a half—books, toys, tools, food, office supplies, exercise equipment, guitar strings—and haven’t had any problems. I live in Japan and most of my orders have been through Amazon Japan, but items I ordered from Amazon US have been fine as well.
Your Amazon experience depends on how savvy of a consumer you are, just like eBay. Lots of scams and lots of people with legitimate items to sell, sometimes at a discount.
Even if you only order from Amazon, your experience also depends a lot on how Amazon have handled returns. I’ve had Amazon ship out returns they’ve processed where the item was supposed to weigh about 10kg, because it was a pack of 60, but weighed little more than the box because somebody kept 59 and returned just one. If they’d done a simple weight check on shipping then the whole thing could have been prevented.
This is a problem that bricks and mortar stores are also faced with – especially when the box has been resealed in a way that makes it look like it was never opened.
I do a lot of DIY electronics stuff so if I need a part I've never worked with and not 100% sure what size will fit best/look best I just order several variations and keep the one that works best. Sometimes I may need something and not sure of the exact quantity so I just order many and then return the ones I didnt have to open.
One interesting thing about air filters is that many of the ones on Amazon can't be shipped to California. CA has strict standards for air filters apparently, so I always viewed this as a red flag. But it turns out those certification standards don't actually include filter effectiveness:
> I always viewed this as a red flag. But it turns out those certification standards don't actually include filter effectiveness
Not too long ago I looked up the legal standards for (US) butter grading. Turns out they are exclusively based on a taster's professional opinion of the butter's flavor.
This seems like a piece of regulatory apparatus we could do without.
I'm unaware of how they handle warehousing and fulfillment for their marketplace, or parallels to Amazon's Fulfilled By (and if that's the end game...).
And Best Buy will sometimes do free same day delivery on specific items shipped from their stores. I was price shopping an air purifier from Amazon and Best Buy earlier this year. When I saw it could be shipped same day from BB, it was a no brainer. Downside is not every item is eligible, and I'm not sure what makes an item eligible.
> Best Buy will sometimes do free same day delivery on specific items shipped from their stores
Yes! I abuse this a lot, even when it's $9.99. For the first year of my last start-up, I ended up buying from Best Buy a LOT because I wasn't told about new hires until the day of or things just break and you need a same-day replacement. They have this for a lot of their LA stores.
I was really panicked for a second. Complete denial, skipped straight to the anger phase. Best Buy has honestly been such a refreshing experience the last few years, now that Newegg is less and less an option.
It's one of the few stores I still physically visit just to browse, with no specific purchasing goal in mind. It's how I ended up with a Philips Hues light setup and I'm actually very happy with it.
Amazon has also made some of interesting decisions in my zip code.
When the pandemic started deliveries went from 2 days to about 5. Normally they shipped from the next city over. They argued this was to prioritize health products.
Then a very large distribution center started being in panned/submitted to the county, under an alias. There’s been som pushback.
Suddenly my zip code is having deliveries stretch out to 7-14 days. It’s pretty predictable. To the point I can have them shipped to the office and get back to 2 days but to my home, that mouse I ordered last weekend still hasn’t shown up.
Rather than putting pressure on my coonty board members to approve the warehouse I wrote a letter to the opposite. Canceled prime and moved to other services to find gear. I bought something on Newegg for the first time in years partially because of this issue and partially because of the fraud rife with Amazon and I didn’t want the “new” hard drive I ordered turn out to be a refurb in new “clothing”
I've mainly had good experiences recently, but I'm in Australia. I try to only buy from the stores that are associated with the Prime offering, as I figured it'll help filter bad things?
My items have included a number of different signal cables, coffee bean storage canister, knife sharpener, microfibre cloths - all top notch quality.
I had one shipment get lost in the AusPost system which was frustrating (the tracking was active, but it ended up in a truly weird place), but received a refund as soon as I escalated it.
And I do recall needing to vet the knife sharpener as there were a bunch of fakes; the one I ended up with was top notch.
I wonder if the Australian branch performs some vetting, or if I've just been lucky.
Yeah I’m in AU too and generally buy 1-2 things a week from Amazon for the last couple years (thanks to lockdown etc), and I’ve never had a single fake/returned item. I only buy from local Amazon and never the international ones, and only things with Prime.
Might be because we’re too small of a market for it to be an issue yet? Not sure.
That's the damnedest thing, though. Review fraud has me manually curating a mental list of trusted brands which I'll preferentially by from, rather than using a marketplace for discovery. Seems totally backwards.
Marketplaces are terrible for discovery: nobody trying to sell stuff are interested in acting as a trusted impartial observer, or giving anybody accurate information.
Marketplaces are about balancing out competing sources of stuff by roughly their quality value without oversight, provided the underlying 'rules' aren't too egregiously ignored (no committing actual crimes, no stealing things to sell them at prices below their worth, no lying or pressuring people to lie on your behalf or stealing their identities to lie with).
When you enforce a lack of crimes, marketplaces work to allocate resources without top-down control, and scale as big as you like without losing that quality. THAT is the point. It has nothing to do with discovery and in fact they're not at all great for discovery.
The person who allocates more money and energy to being discovered by you is always going to come out ahead of the one who worked to deliver you a better product and didn't put as many resources into, quite literally, marketing. All expenditures in marketing are literally you paying to be sold on a thing, literally you paying to distort the marketplace in the product's favor (regardless of its value, could be garbage or a Veblen good that is otherwise of unimpeachable quality)
The LAST thing you want is a marketplace for discovery. You want discovery to do an end run around the market and give you the realities of what's being sold. The market then allocates resources based on your hopefully enlightened input.
I hate to break this to you but Walmart and Target are now doing co-mingling as well now, though Target is on a much more limited scale. I wouldn’t trust Walmart either now.
I have mostly good experiences with respect to the quality of products that I buy from Amazon. However, I think this is because I don't take recommendations at face value.
Instead, I look at multiple products, research them, and evaluate reviews. I don't weigh reviews equally. Instead, I look for thoughtful reviews.
In today's information manipulation landscape, you either do your own research or outsource it.
The part about fakes may be specific to the US. Amazon Germany’s also filled with cheap junk to the point one must search for specific products, but they are not mixing inventory (yet).
Actually, fixing Amazon is very simple, but I believe Amazon does NOT want to do this.
You see, the trick is to only buy when the seller is "Amazon". These products almost always have high-quality, and are authentic.
You see, Amazon makes it very difficult to filter "Amazon" as the seller. There is no "default" and I believe it reverts to "All sellers" on every search. I believe this is deliberate.
The "seller" problem applies to Walmart, Bestbuy, etc. But for some reason, it's much easier to filter the seller on these sites.
I do this when I have to buy something from Amazon, but it does not really solve the problem. Amazon commingles product so what you get shipped may not be the product that Amazon actually sourced from their distributor, it may be third-party after all.
