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I meant specifically, things like "Wait, who is this person? What did they want again? What did I tell them last time?" That's not stuff you put on a wiki.


This may or may not work for you, but I keep notes in a collection of Google docs.

Depending on context, these are either shared with the other person (and usually editable by them) or is accessible only by me.


At the volume of mail I was receiving at Google (100+/day), there's just no time to manually index things like that. Why can't we let email archives just function?




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